Frequently Asked Questions
Everything you need to know about growing your perfect home garden.
How do you ensure plants arrive in healthy condition?
We use specialized climate-controlled packaging and protective inserts to secure each plant. Every order is inspected by our horticultural team before shipment to ensure it meets our health and vitality standards.
What is the Garden Club return policy?
We offer a 30-day 'Happiness Guarantee.' If your plant arrives damaged or does not thrive within the first month, we will provide a replacement or a full refund, no questions asked.
When will my order ship?
To ensure plant health, we typically ship orders Monday through Wednesday to avoid weekend delays in transit. You will receive a tracking number as soon as your order leaves our nursery.
Do you offer guidance on how to care for my new plants?
Yes! Every plant comes with a digital care guide tailored to its specific species, including light requirements, watering schedules, and soil preferences.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Currently, we only ship within the continental United States to comply with agricultural regulations and to guarantee the freshness of our live products.